Capital Solutions Bancorp Blog
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Convert Customers into Loyal Fans
July 25, 2011
Are your customers satisfied with your company? Or are they very happy? There is a difference. Satisfied isn't enough to hold on to them. They can easily switch if they notice problems with the product or service, or something better comes along. Going the extra mile will help improve customer retention turning them into lifelong customers who will talk about your business whenever they can. Apply the Under-promise, Over-deliver (UPOD) Method In How to Turn Customers into Loyal, Raving Fans, Mike Michalowicz writes"... there's actually a...
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Before You Pursue a Small Business Loan ...
July 19, 2011
Before seeking a loan, do a review as suggested in 5 Ways Small Businesses Can Get a Loan. This means considering two things. First, the cash may be available s...
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Business Credit Cards Exempt from Credit Card Protections
July 15, 2011
In 2009, Congress passed the Credit Card Accountability Responsibility and Disclosure (CARD) Act to protect consumers from unfair practices, such as hidden fees...
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5 Ways Small Businesses Can Get a Loan
July 11, 2011
The Small Business Administration (SBA) reports that the value of small business loans has plummeted by a massive $60 billion between 2008 and 2010. The previou...
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Banks Approving Fewer Loans to Smaller Businesses
July 6, 2011
Businesses expected more loans to be available in 2011. Unfortunately, the opposite happened. Outstanding loans from banks to small businesses dropped by over 8...
