Expect First Class Customer Service for You and Your Clients
Capital Solutions understands that your clients are the lifeblood of your business. You can count on your clients receiving the same top notch treatment you get from us. First, we do everything possible to limit any direct contact with your client. And when we need to contact your clients, we will it professionally and with respect.
Most of your customers won't notice a change
Most of your clients won't see any change in how they pay their bills. Aside from a new address to remit payment and a small change in how they write the check, they won't notice a difference.
To ensure there are no questions, we can send your clients a letter with your signature that explains the changes. This helps them feel comfortable knowing that you set up the change. You can let us know how you'd like us to word the letter so you're comfortable with it.
Your customers almost never hear from us
Your client has a relationship with you, not us. That's why we do everything we can to avoid ever contacting your clients directly. Here are the most common reasons clients may hear from us:
- Send them a notification letter (and a cover letter, if you wish) about the change on how to make payments. When you ask us to fund a client's invoices for the first time, we send your client a letter with your signature. The letter explains that payments will go to a new address and the change in how to write their check. Typically, clerical staff at your client's office makes the needed changes in their payment system and file the letter.
- Verify an invoice. To fund an invoice, Capital Solutions may have to verify the invoice is legitimate. To do that, one of our professional staffers may contact your client to ensure they received the goods or services listed in your invoice and there are no quality concerns that might cause a credit or return.
- Provide gentle reminder to pay invoice. Most of your clients will pay on time and won't require a call to remind them of an outstanding invoice. Customers that are late with payment may need a gentle reminder. In the event this happens, we contact you first to find out the best way to resolve the situation. You are, of course, welcome to contact the client yourself instead. Because you receive reports showing the status of your client's outstanding invoices, you will know as soon as we do when an invoice is overdue.
You'll receive the royal treatment when you take advantage of our financial services. If you are ready to move forward or have questions, contact us to see how we can help you with your financing needs without changing your relationship with your customers.
