Turning the calendar from December to January compels most people to focus on new initiatives and doing things better such as diet, exercise, finances, and getting organized. Here’s the bad news. According to a University of Scranton study published in the Journal of Clinical Psychology, only 8 percent achieve their New Year’s resolution.
Tag Archives: business management
You’re responsible for a purchase decision. All things being equal, which situation would make you more likely to buy? A recommendation from a colleague or an email from a company?
I had a service that cleaned the swimming pool on a weekly basis. They did a fine job for more than a year. And when one employee left, the replacement was adequate. I was satisfied.
Satisfied. Not happy. Not delighted. Run-of-the-mill satisfied.
Let’s face it, you can be profitable and broke. (Have you ever tried to make payroll or pay vendors with so-called profits?)
You don’t want to get into a position of paying your invoices late. This is a situation that needs to be remedied ASAP.
No matter the current economic climate, firing a client tightens your business and sharpens its focus. It can also revitalize your energy as you let go of the stress of dealing with the client. You’ll be happier. You may even replace the problem client with two new ones as the fired client won’t drain your energy anymore.
I’ve fired a client.
No, we weren’t having problems.
In fact, I quite liked the owner.
So why would I fire his small business?