I’ve had clients who came back after a long hiatus. I’ve had clients who brought me on board when they switched companies. I’ve had clients who sent new business my way.
All three have one thing in common.
Tag Archives: client management
How to Actually Keep and Win Back Clients
How much time do you put into making your clients happy?
How about for finding new clients?
Which takes more of your time?
8 Ways to Make Your Business and Life Better in the New Year
Turning the calendar from December to January compels most people to focus on new initiatives and doing things better such as diet, exercise, finances, and getting organized. Here’s the bad news. According to a University of Scranton study published in the Journal of Clinical Psychology, only 8 percent achieve their New Year’s resolution.
12 Ways to Make You Go From Predictable to Unforgettable
Like any kid, I’d open the cereal box as soon as my mom brought it home from the store. Bet you guessed why. I wanted the prize inside.
I’ve stayed in a hotel that surprised me with cookies. Never forgot them. Another time and hotel, I got sick and someone on the staff delivered medicine to my room. Never forgot them.
7 Actions That Will Actually Help Keep Your Customers
I had a service that cleaned the swimming pool on a weekly basis. They did a fine job for more than a year. And when one employee left, the replacement was adequate. I was satisfied.
Satisfied. Not happy. Not delighted. Run-of-the-mill satisfied.
How to Get Your Clients to Actually Refer You to Others
I love to read especially in the summer by the pool. When I finished “The Girl on the Train,” I let my friends know that if they wanted another good read like “Gone Girl” or with more likeable characters to give it a go. It turned out that many friends were looking for more good reads like “Gone Girl.” Three suggestions came in and I ended up reading two, both great reads.
That’s the power of referrals for you.
5 Cash Management Strategies You Absolutely Need To Know
Let’s face it, you can be profitable and broke. (Have you ever tried to make payroll or pay vendors with so-called profits?)
You don’t want to get into a position of paying your invoices late. This is a situation that needs to be remedied ASAP.
How to Fire Your Problem Client and Be Happier
No matter the current economic climate, firing a client tightens your business and sharpens its focus. It can also revitalize your energy as you let go of the stress of dealing with the client. You’ll be happier. You may even replace the problem client with two new ones as the fired client won’t drain your energy anymore.
Should You Actually Fire Important Clients?
I’ve fired a client.
No, we weren’t having problems.
In fact, I quite liked the owner.
So why would I fire his small business?
3 Absolutely Easy Ways to Turn Clients into Awesome Fans
Are your customers satisfied with your company? Or are they very happy with your company? There is a difference here. Satisfied isn’t enough to hold on to them. They can easily switch if they notice problems with the product or service, or something better comes along.